Contact
Postal address: Skye Weavers Ltd, 18 Fasach, Glendale, Isle of Skye, IV55 8WP, United Kingdom
Email: info@skyeweavers.co.uk
Telephone: +44 (0) 1470 511201
Ordering through online shop
The prices shown on the website include VAT (sales tax). Postage & packaging is calculated separately in addition. Payment for the order (including postage & packing) shall be made by the means specified on the website. We do not take responsibility for any import duties you may be liable for.
Sales taxes and duties for shipping to EU and rest of world
We offer VAT-free shipping for goods that will be delivered outside the UK. This is equivalent to a 16.6% discount on the listed price. VAT will be removed at checkout when you enter the delivery address. Please note:
- EU: At the point of delivery you may be required to pay in-country tax and courier handling charges by your local delivery or postal service.
- Rest of world: At the point of delivery you may be required to pay import duties by your local delivery or postal service. Any additional taxes, fees or levies are according to local legislation.
These charges differ from country to country, so regrettably we are unable to advise on specific amounts. Customers are advised to check these details themselves before placing their order.
If you are ordering products to be delivered to someone outside the UK, please make sure they are aware that they may be responsible for additional charges at point of delivery.
Shipping (UK and International)
We will normally dispatch all stock items to you within 3 working days of receiving full payment. At that point we will send you a confirmation email about the dispatch. We will contact you if there should be any delays.
Availability of products
Our online shop includes details about the availability of products, but sometimes an item might go out of stock before the information is updated. If we receive an order for an out of stock item, we will contact you immediately and offer you an alternative item or refund. If you would like to enquire about an item currently out of stock, please send us an email.
Returning or exchanging an item
Faulty Item
We are committed to making products of a very high quality and have a number of checks in place. Please let us know if a faulty product has escaped our scrutiny and we will replace it immediately at no further cost to you, or refund the full amount. We ask you to send the item back to us within 14 days of receipt. We will refund the return postage costs as soon as we receive the item back here. Please include your contact details and the reason for the return.
Other Returns
We try to take photos which show our products as accurately as possible. However, sometimes a photo on the website cannot convey what an item is really like. Please let us know if you are not totally happy with your purchase and we will refund you the full amount once you have returned the item to us (within 14 days of receipt). Unfortunately we cannot take responsibility for return postage costs.
Exchanges
If you would like to exchange an item, please post it back to us within 14 days of receipt. We would ask you to pay for return postage costs. We will not charge you for sending the exchanged item to you, unless the price of postage has changed considerably. Please include your contact details, the reason for the exchange, and details of the new item you would like to get. If there is a difference in price between your original purchase and the exchange, we will adjust it by refunding or charging you.
Data protection
In handling your personal details we follow the guidelines set out by the Data Protection Act. We will only ask you for information that is necessary to process your order. Unless you would like us to save your details for future orders or to receive our newsletter, we will delete them after completion of the order. In the meantime we take every care to store your details safely. We will never pass your information on to third parties.
If you have any queries, comments or complaints, please do not hesitate to contact us. We are always trying to improve our products and service, and appreciate your opinion or suggestions.
