Shipping (UK and International)
We will normally dispatch all stock items to you within 3 working days of your order. At that point we will send you a confirmation email including tracking details. We will contact you should there be any delays.
We use Royal Mail and Parcelforce for shipping within the UK. Delivery takes around 2 working days from point of dispatch. For orders outside the UK we work with Royal Mail and DHL. The delivery aim for international orders (including Europe) is about 7 working days.
Sales taxes and duties for international shipping
By default prices on our website include UK VAT (sales tax). Once you enter your delivery address, prices update to show the correct tax for your location. If your address is outside the UK, VAT is removed at checkout, and the system remembers your details for next time.
US customers
We ship to the United States with all customs duties and import taxes included in your order total (Delivered Duty Paid). This means there will be no extra fees or charges when your parcel arrives.
Rest of world customers
- At the point of delivery you may be required to pay import duties, taxes, or handling fees imposed by your local postal or courier service.
- These additional costs depend on your country’s regulations.
- We’re unable to provide specific amounts, so we recommend checking local import rules before ordering.
- If your order is a gift, please ensure the recipient is aware that they may be responsible for any local charges upon delivery.
A note about shipping to the EU and Northern Ireland
We’re very sorry, but we’re no longer able to ship to EU countries or Northern Ireland due to the additional regulatory requirement involved. We sincerely apologise for any inconvenience this may cause, and thank you for your understanding.
Shipping costs
The shipping costs are calculated automatically based on the weight and dimensions of your purchases and the shipping address.
Returning or exchanging an item
Faulty item
We are committed to making products of a very high quality and have a number of checks in place. Please let us know if a faulty product has escaped our scrutiny and we will replace it immediately at no further cost to you, or refund the full amount. We ask you to send the item back to us within 14 days of receipt. We will refund the return postage costs as soon as we receive the item back here. Please include your contact details and the reason for the return.
Other returns
We try to take photos that show our products as accurately as possible. However, sometimes a photo on the website cannot convey what an item is really like. Please let us know if you are not totally happy with your purchase and we will refund you the full amount once you have returned the item to us (within 14 days of receipt). Unfortunately we cannot take responsibility for return postage costs. Please note, we are unable to accept returns of cut lengths of tweed so please order a swatch before placing your tweed order.
Exchanges (including wrong size)
If you would like to exchange an item, please post it back to us within 14 days of receipt. We would ask you to pay for return postage costs. We will not charge you for sending the exchanged item to you, unless the price of postage has changed considerably. Please include your contact details, the reason for the exchange, and details of the new item you would like to get. If there is a difference in price between your original purchase and the exchange, we will adjust it by refunding or charging you. Please note, we are unable to exchange cut lengths of tweed so please order a swatch before placing your tweed order.
Return address
Please use a tracked service and return your item to:
Skye Weavers
18 Fasach
Glendale, Isle of Skye
IV55 8WP
United Kingdom